How we collect, use, protect, and manage personal information.

Effective date: April 5, 2026

Hongkong Pulsar Technology Limited respects user privacy and is committed to handling personal data responsibly, securely, and in line with applicable law. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, use our applications, interact with AI features, connect a device, or contact support.

1. Scope

This Privacy Policy applies to our website, software, applications, devices, cloud services, customer support channels, and related personal wellness and personal care experiences that we operate or provide.

2. Information We Collect

We may collect information that you provide directly, including your name, email address, account credentials, payment-related billing details processed through authorized payment providers, support communications, survey responses, and any information you choose to provide through profile or preference settings.

We may also collect technical and usage information such as device identifiers, app version, browser type, IP address, approximate location derived from IP, language preferences, diagnostic logs, crash reports, feature usage, subscription status, and device connectivity or performance data necessary to operate and improve our services.

If you use AI-enabled or personalization features, we may process interaction data, selected character or preference settings, session history, and other inputs required to provide continuity, personalization, safety controls, product quality review, and lawful compliance. We design these features to support healthy, user-directed companionship and personal wellness experiences.

3. How We Use Information

We use personal information to provide and maintain our products and services, authenticate accounts, process transactions, deliver customer support, personalize user experiences, maintain device functionality, improve reliability and safety, detect abuse or fraud, comply with legal obligations, and communicate service, product, or policy updates.

4. How We Share Information

We do not sell personal information. We may share information with trusted service providers that help us operate our business, including hosting providers, analytics vendors, customer support tools, cloud infrastructure providers, and payment processors such as Stripe, where relevant to complete a transaction or support our services. We may also disclose information when required by law, regulation, court order, government request, or to protect our rights, users, systems, and public safety.

5. Payments

Payment information is handled by authorized third-party payment processors. We do not store full payment card details on our own systems unless clearly stated otherwise at the point of collection. Payment processors may handle data under their own privacy notices and security obligations.

6. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain security, satisfy contractual commitments, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory obligations. Retention periods may vary depending on the nature of the data and the reason for processing.

7. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. International Transfers

Our services may be operated from, or supported by, teams and providers in multiple jurisdictions. By using our services, you understand that information may be transferred to and processed in countries other than your own, subject to applicable safeguards and legal requirements.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to request a copy of certain data. You may also opt out of non-essential marketing communications at any time. To make a request, contact us at support@getpulsar.io.

10. Children

Our services are intended only for adults. We do not knowingly collect personal information from children or allow minors to create accounts or use our connected wellness experiences.

11. Product Safety and Sensitive Use Contexts

Some of our products are designed for personal wellness, emotional companionship, and personal care settings. Users should follow product instructions, maintain appropriate hygiene and device care, and stop use if they experience discomfort or suspect a malfunction. Personal data from these contexts is handled with heightened care because it may relate to individual preferences, routines, or wellbeing.

12. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date. Your continued use of our services after the updated policy takes effect means you acknowledge the revised policy.

13. Contact

If you have questions about this Privacy Policy or how your information is handled, contact support@getpulsar.io.